Kiev, tel: 044 377 72 42

computer service

СOMPUTER SUPPORT

How do we carry out subscriber services for computers?

Our task: to make IT technology to work for the benefit of your company and not on turnover, thanks to this position, you will spend less money to support your IT infrastructure. Based on our experience computer support services, we have developed a unique formula for productive cooperation:

Communication with the Customer + Our work + Our services = Satisfied Customer

Communication with the customer – one the ways of building a trusting relationship with customers, this way it helps our specialist develop individual approach for every client and improve the quality of our services.

Our work – we divide it in two types:

  • Routine work - all actions are clearly spelled out in the regulations for maintenance of computers, servers, network and peripheral equipment.
  • Task response – the response time is observed very strictly, we understand the importance of the assigned tasks and how it may effect business process of our clients.

Our services – all our services are divided into three categories:

  • Accounting and control of all works, to achieve maximum efficiency of all our specialists.
  • Monitoring - allows us to begin to address problems instantly, reducing the amount time spend to solve the problem to minimum.
  • Cloud services - the ability to move any IT infrastructure in the cloud service, including our own. This technology allows us to use the entire database and opportunities anywhere in the world and affects how various issues are addressed and solved.

We try to adjust our prices as much as possible according to the needs of customers. Therefore, we divided our prices on certain packages, for more in information you can learn here.

HELP DESK

Why is keeping records of application important?

consideration applications

Desk - is the way to make orders, monitor, measure, see history and report.

We actively use the latest Help Desk technology, which enables us to organize professional work with and services for our customers.

Help Desk system allows us:

  • Accept applications via email and phone
  • Distribute applications among our specialists companies
  • Setting up SLA
  • Knowledge Base for customers and employees
  • Detailed reporting on progress
  • Conservation chronology Query Processing

This technology helps customers to get better computers services and eliminate all misunderstandings between sepcialitsts and customers.

Monitoring

What is it and why is it needed?

monitoring

Monitoring – it is a system which allows us to collect, record, storage and analyze the key parameters of the functioning of computer equipment, check the hardware and software failures and subsequently to correct these failures in the early stages.

Our system allows you to monitor:

  • Custom Computers, Laptops
  • Networking Devices
  • Printer
  • Servers

Notify our specialists in various ways:

  • Notification via Help Desk
  • Notification via email
  • Notification by SMS

Data service allows us to monitor all the computers of our customers at the same time. It increases the level of our computer services to a professional level.

Regulation

What is it and why is it needed?

regulations

Regulation - allows us to organize the process for customer service in various stages. It helps us to effectively distribute tasks among our specialists to perform parallel solutions. We create individual work roadmap for every client to meet requirement, tasks and provided solutions described in the roadmap.

We have implemented and practiced such types of regulations:

  • Planned work on custom computers
  • Planned work on servers
  • Work via Help Desk service
  • Work with the monitoring system

Following the rules, our specialist clearly know how to react to certain situations, which significantly reduces the time of finding concrete problem solutions.

Price

Rate customer service, we share three package

price
 

Basic

PLANED VISITS
1 time / month
REMOTE SUPPORT
yes
EMERGENCY VISIT
4 times / month
RESPONSE TIME
2 hours
24/7 SUPPORT
no
WEEKEND, HOLIDAYS
no
HELP DESK
yes
MONITORING
no
Negotiated
 
for computer
 

Standard

PLANED VISITS
2 times / month
REMOTE SUPPORT
yes
EMERGENCY VISIT
8 times / month
RESPONSE TIME
1 hour
24/7 SUPPORT
no
WEEKEND, HOLIDAYS
yes
HELP DESK
yes
MONITORING
yes
Negotiated
 
for computer
 

Premium

PLANED VISITS
4 times / month
REMOTE SUPPORT
yes
EMERGENCY VISIT
12 times / month
RESPONSE TIME
1 hour
24/7 SUPPORT
yes
WEEKEND, HOLIDAYS
yes
HELP DESK
yes
MONITORING
yes
Negotiated
 
for computer